Service – Ewing VinFast of Plano

February 5, 2025February 11, 2025

VinFast’s Focus on After-Sales Service

VinFast vehicles are gaining traction in the United States, with deliveries up 115% in the third quarter of 2024 versus the same time period in 2023. Even better, the company was actually on pace to meet its goal of 80,000 vehicles sold for 2024. While we won’t have the exact figures for a few more weeks, it is worth noting that VinFast reported their Q3 revenue was better than what they estimated it would be, which was up 42% compared to Q2.

A Car’s Only as Good as Its Warranty

While it is obvious that positive buzz and excellent lease pricing are certainly a big part of the company’s success, it is also thanks to their after-sales service that has industry analysts and buyers really excited about the future of VinFast. As part of the after-sales service, VinFast offers the world’s best warranty with a 10-year, 125,000-mile bumper-to-bumper warranty and a 10-year, unlimited-mile battery warranty. No other company offers anything competitive. Not Mercedes-Benz, BMW, Tesla, Volvo, Rivian, Chevrolet, Ford, none of them. “Unlike traditional automakers that prioritize sales figures, VinFast has adopted a customer-centric approach by investing heavily in after-sales services. This strategic move not only boosts sales but also fosters long-lasting relationships with customers,” explained Phan Thanh Man, an auto market analyst.

More Dealers for People to Find the Right Car

VinFast has also been making great strides in its dealer network. While Ewing VinFast of Plano was one of the first VinFast dealers in the country, the Vietnamese brand now has 36 dealerships across 15 states, which they were able to do in less than two years on the market. That is remarkable. This is something that customers seem to prefer as they enjoy going to a physical store to get their eyes and hands on a VF8 or VF9 to truly understand what is so special about these Pininfarina-designed electric SUVs.

An Excellent and Feature-Rich Smartphone App

VinFast has also worked tirelessly on its smartphone app, which not only allows you to schedule service appointments but also tracks the status of your booking, pays for any repairs or service items, and more. There is one feature that no other automaker has yet to adopt, which is the ability to use a single app to easily pay for charging at most public chargers around the country. The VinFast app is equipped for this. Most of the time, you need to download that specific charging company’s app to pay for your charge, leaving you exposed if that data is ever stolen. There are more than a dozen charging companies across the U.S. Each one has a separate app that requires you to enter your credit card information to be stored in the app. VinFast makes it so you won’t need to do that.

This Will Be the Best Year Yet

2025 is already shaping up to be a brilliant year for VinFast, and it is down to how hard they are working to foster relationships and build brand loyalty with every person that buys or leases one of their vehicles.

Why Choose Ewing VinFast

At Ewing VinFast of Plano, we have the best prices on dozens of new VinFast EVs and used cars. Our well-educated sales staff and finance department will happily assist you with your EV questions and needs. Our fantastic service department will ensure your vehicle stays in the best condition.

We look forward to serving you.

May 20, 2024May 29, 2024

Battery, Charging, and Range FAQ

How do I charge my new VinFast?

Your VinFast can be charged at home by simply plugging it into a standard 120-volt wall outlet; this is considered a Level 1 charger. However, your vehicle will only add 4 miles or so for every hour it’s plugged in.

A Level 2 240V charger can be found at public stations all over, including some city and state-owned areas, some downtown parking lots, and, of course, you can have one put in your home. With a Level 2 charger, your new VinFast will add about 25 miles for every hour of charging.

With a Level 3 DC Fast charger, you can expect to go from 10% to 70% charged in less than 35 minutes.

What type of battery does the VinFast VF8 have?

All VF 8 models have an 87.7 kWh battery that produces 349 horsepower and 369 lb-ft of torque in the Eco trim, 402 horsepower and 457 lb-ft of torque in the Plus trim.

What type of battery does the VinFast VF9 have?

All VF 9 models have a dual-motor 123 kWh battery system that produces 402 horsepower and 457 lb-ft of torque.

What type of battery does the VinFast VF7 have?

All VF7 models have a 75.3 kWh battery that produces 201 horsepower and 228 lb-ft of torque in Eco trim and 348 horsepower and 368 lb-ft of torque in top-of-the-line Plus trim level.

How much range does the VinFast VF8 have?

The 2024 VF8 base Eco trim has an EPA-estimated driving range of 264 miles, while the top-line Plus trim is estimated to have a range of up to 243 miles.

How much range does the VinFast VF9 have?

The 2024 VF9 Eco models can travel 330 miles on a single charge, and the Plus models can drive 291 miles when fully charged.

How much range does the VinFast VF7 have?

For 2024, the VF7 Eco trim level is able to achieve an EPA-estimated 280 miles, with Plus models getting 268 miles.

At Ewing VinFast of Plano, we have the best prices on dozens of new VinFast EVs, as well as used cars. Our well-educated sales staff and finance department will happily assist you with any of your EV questions and needs. Our amazing service department will make sure that your vehicle stays in the best condition.

We look forward to serving you.

May 15, 2024May 29, 2024

Smart Services, ADAS, and Convenience FAQs

What types of smart services does VinFast offer?

Each VinFast model comes standard with smart services to help buyers have an easier experience with their vehicle. These include a virtual assistant, smart car control, set up, track and remember rider profiles, navigation, and leading the way. They also include office and home facilities, safe security, remote software updates, and car services.

What kinds of Advanced Driver-Assistance Systems does a VinFast have?

All VinFast models come standard with state-of-the-art safety systems that include Traffic Jam Assist, Adaptive Cruise Control, Highway Driving Assist, Lane Keeping Assist, Lane Departure Warning, Lane Centering Assist, Blind Spot Detection, Automatic Emergency Braking, Intelligent Speed Recognition, Traffic Sign Recognition, Forward Collision Warning, Rear Cross Traffic Alert, Blind Spot Detection, Door Opening Warning, Front Automatic Emergency Braking, Emergency Lane Keep Assist, Front Parking Assist, Rear Parking Assist, backup camera, Automatic High Beam, and a 360-degree Surround View Camera system.

What are some of the convenience features of the VinFast models?

All VinFast customers can take advantage of the VinFast smartphone app, which allows customers to add their credit card information and start charging immediately without needing to download and add their information to the charging system/company’s application.

The app also gives owners the ability to track maintenance needs, up-to-the-minute charging information when they are not near their car, as well as trip planning so you can pre-map out your destination and have all of your charging stops planned out ahead of time.

Another convenience is the warranty, which shows VinFast is committed to safety and reliability. All models have a 10-year, 125,000-mile warranty with a 10-year, unlimited-mile battery warranty. VinFast believes in ensuring that customers feel comfortable knowing that our vehicles are reliable, and we happily stand by them with top-notch warranties. All models also come with 24/7 roadside assistance.

How comprehensively has the autonomous driving system been tested?

VinFast takes safety extremely seriously and has a close relationship with ZF, a leading developer and tester of automotive software and hardware. The autonomous system in all VinFast models has been developed and used in various commercial vehicles. It utilizes Artificial Intelligence and has been tested over millions of miles in real-world driving conditions.

All testing has been done in all types of scenarios, in both real-world and simulated environments. This helps to ensure that VinFast has mitigated any risks to our customers. These tests require all systems to be tested individually, including the software and hardware, and fully integrated testing on various proving grounds and public roads.

At Ewing VinFast of Plano, we have the best prices on dozens of new VinFast EVs, as well as used cars. Our well-educated sales staff and finance department will happily assist you with any of your EV questions and needs. Our fantastic service department will make sure that your vehicle stays in the best condition.

We look forward to serving you.

May 5, 2024May 29, 2024

VinFast: Frequently Asked Questions

Who is VinFast?

VinFast Auto Ltd. is the automotive subsidiary of Vingroup. VinFast was founded in 2017 by Vietnamese billionaire businessman Phạm Nhật Vượng and is the first Vietnamese company to offer products in the global market. First developing electric scooters and gas-powered vehicles, VinFast has quickly transitioned into a worldwide EV brand.

A new state-of-the-art 828-acre manufacturing plant was built as VinFast’s headquarters in September 2017. Roughly 90% of its automotive production is automated. In 2018, they introduced the first line of vehicles called Lux at the 2018 Paris Motor Show and were given the “A Star is Born” award by Autobest.

Who is Ewing VinFast?

Ewing VinFast is one of the first VinFast dealer franchises in the United States. Ewing believes the Vietnamese EV company is perfect for buyers looking to purchase their first electric car. VinFast offers competitively priced cars that give buyers a great alternative to other well-known brands. VinFast models focus on luxury, amenities, and ease of use rather than performance and speed.

How many models does VinFast make?

Currently, VinFast has three models coming to the United States: the VF6, VF7, VF8, and VF9. Ewing VinFast currently has VF8 models, with VF9 models soon to arrive. VF6 and VF7 models will start arriving at a later date.

All VinFast models have two trim levels available: Eco and Plus. The currently available VF8 has an EPA estimated range of 264 miles, while the top-line Plus trim is estimated to have a range of up to 243 miles.

The VF9 Eco models can travel 330 miles on a single charge, and the Plus models drive 291 miles when fully charged.

Where are VinFast vehicles made?

As of right now, all VinFast cars are produced in Haiphong, Vietnam. Production for all U.S.-sold vehicles will be at the brand-new facility in Moncure, North Carolina, about 60 miles outside of Research Triangle Park (RTP).

The American manufacturing facility is a $4 billion investment by Vingroup and will be just shy of 2,000 acres and potentially employ as many as 7,500 people. The plant is expected to be opened by the end of 2025 and will have the capacity to build 150,000 cars per year. Customers will be able to take advantage of the $7,500 federal tax credit for EVs assembled in the United States.

VinFast cars are taking the market by storm, and the company hopes to sell 100,000 vehicles in 2024.

We look forward to serving you.

May 1, 2024May 30, 2024

What to look for when test-driving an EV

When buying an electric vehicle, there may be some hesitation or nervousness if you aren’t used to driving an EV and understand that it drives a little differently than a car with an internal combustion engine. While a car is a car, there are some subtle and not-so-subtle differences between the different engine types.

One Pedal Driving

One thing that may seem odd initially with an EV is one-pedal driving. This does not mean that there is only a single pedal. One-pedal driving means that when driving normally, once you take your foot off the gas pedal, the car will immediately start to slow down and come to an eventual stop. Obviously, you can still use the brake pedal to come to a stop more quickly, and taking your foot off the throttle will immediately engage the brake lights. Any time you let off the accelerator or use the brakes, the motor utilizes the kinetic energy of braking to provide battery regeneration power to the motor. You can actually increase your driving range over time by being in stop-and-go traffic.

100% Power All The Time

Speaking of one-pedal driving, people who aren’t used to driving EVs always love the instant torque that the battery motor supplies. There is no waiting for the engine to spool up, and the car just keeps on going without shifting any gears—just pure power from any speed.

Pure Silence

As you are driving, notice how quiet the car is while going down the road and on the highway. While in a gas-powered car, you get used to hearing the engine, exhaust, and related noises; an electric vehicle does not have those sounds. Instead, you don’t have to turn the radio up as loudly to try and drown out other car sounds.

Infotainment Display

Most EVs have one central-mounted infotainment touchscreen display. The VinFast VF8 features a 15.6-inch display that allows the driver and front passenger to control everything in the vehicle within seconds. Any setting you can think of is at your fingertips. The large head-up display also gives relevant information to the driver, including turn-by-turn navigation, speed, range, and the like.

We look forward to serving you.